Responsible Gaming Policy
At LeGeon Portugal, we are committed to ensuring a safe and responsible gaming environment for all our users. Our goal is to provide an enjoyable betting experience while minimizing potential negative effects of gambling. This policy outlines our approach to responsible gambling, the tools we provide, and the support available to our players.
1. Legal Age Restriction
Participation in any form of gambling on our platform is strictly restricted to individuals aged 18 years or older. During registration, we perform age verification checks. Accounts created by minors will be permanently closed, and any associated winnings will be forfeited.
2. Player Protection & Self-Exclusion Tools
We provide a range of tools to help users manage their gambling behavior responsibly:
Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
Loss Limits: Restrict how much you can lose in a given time period.
Session Limits: Manage how long you can stay logged in or play continuously.
Reality Checks: Regular pop-up notifications showing time spent and money wagered.
Cool-Off Periods: Take a short break from gambling (24 hours to 30 days).
Self-Exclusion: Permanently or temporarily block yourself from accessing your account. Once activated, this cannot be reversed until the exclusion period ends.
Users can enable these tools at any time through their account settings or by contacting our support team at [email protected].
3. Identification of Problem Gambling
We use automated and manual monitoring to detect signs of gambling-related harm. Warning indicators may include:
Unusually high deposit frequency
Irregular and impulsive betting patterns
Requests for frequent bonuses or exemptions
Ignoring responsible gambling advice
Where such patterns are detected, our team may take appropriate action, including contacting the user, providing information, or restricting account access.
4. Staff Training & Internal Monitoring
Our support and customer service staff are professionally trained to:
Recognize signs of problem gambling
Engage sensitively with affected players
Provide assistance in setting up responsible gambling tools
Refer users to external counseling organizations
Training is refreshed regularly to ensure staff are up-to-date with the latest responsible gambling practices.
5. Support & Counseling Resources
We work in partnership with respected organizations to ensure players have access to expert support. If you feel that gambling is becoming a problem, we encourage you to reach out to the following organizations:
Gamblers Anonymous Portugal – www.gamblersanonymous.pt
Instituto de Apoio ao Jogador (IAJ) – www.iaj.pt
Portuguese Red Cross (Cruz Vermelha Portuguesa) – www.cruzvermelha.pt
BeGambleAware – www.begambleaware.org
These services offer confidential support, counseling, and self-assessment tools free of charge.
6. Commitment to Continuous Improvement
We continuously monitor our platform, improve our tools, and update our policies to align with international standards on responsible gaming. Your feedback is always welcome, and we are here to support your safe play.
For any concerns or requests, please contact us at [email protected].